Frequently Asked Questions
Everything you need to know about your Alias Mae order.
What is your return policy?
We offer returns on full-priced items within 14 days of delivery. Items must be in their original, unworn condition with all packaging included. Please note that sale items are eligible for store credit only.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I care for my leather shoes?
To maintain the quality of your Alias Mae footwear, we recommend using a high-quality leather protector spray before your first wear. Avoid contact with water and store them in a cool, dry place.
Can I change or cancel my order?
Once an order is placed, it is immediately sent to our warehouse for processing. Therefore, we are unable to guarantee any changes or cancellations. Please contact our support team as soon as possible for assistance.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your destination country. Please be aware that international orders may be subject to local duties and taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for a more flexible shopping experience.